FIT Specialist

 

Sales Associate/FIT Specialist will be responsible for delivering world-class customer service by putting the customer first as well as be knowledgeable in all aspects of the products we sell in the store.  The ideal candidate will be an ambassador to the store, helping when needed and keeping busy & productive when it’s slow in the store. THIS IS A FULL TIME OR PART TIME POSITION.

Specific details are, but not limited to:

  1. Putting the customer first and taking care of their needs
  2. Obeying all store policies including dress code, showing up on time and completing tasks without being reminded
  3. Learning the Fleet Feet Sports FIT process for footwear and sports bras and performing these FIT processes consistently with store policies
  4. Continuing to learn all products in the store.  The expectation is that all Sales Associates/FIT Specialists know every detail of every product we sell.
  5. Continuing to learn basic and advanced selling techniques (eg. PARED) and implementing lessons learned when working with the customer in order to deliver Fleet Feet Sports’ high-level of customer service
  6. Restocking the store during quiet times
  7. Cleaning the store and fulfilling all tasks
  8. Helping to merchandise the store
  9. Attending the monthly staff meetings and participating in the meetings
  10. Communicating with management on areas that can be improved in the store
  11. Ability to attend special events held in the store after hours
  12. Actively manage sales floor to increase/maximize profit


Skills/Qualifications

  1. Customer focus
  2. Two years retail experience highly desirable
  3. Energetic and positive personality
  4. Minimum high school diploma, college degree highly desirable
  5. Strong communication skills
  6. Outgoing & engaging – must be able to communicate with the customer
  7. Strong desire to continuously learn products in the store
  8. Self-starter
  9. Participating in the sport of running/walking and strong interest in the running/walking community highly desirable
  10. Must be able to work evenings and weekends


Before you consider filling submitting your resume, we have some things for you to think about. Are you right for Fleet Feet Sports? Are we right for you? Test yourself with these questions. If you can answer “yes”, please complete this application and email it, along with your resumeto jobs@fleetfeetsanantonio.com. No phone calls or in-store visits please.

Do you have a sales sense? Our customers appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.

Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.

Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.

Are you a team player? Fleet Feet Sports is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.

Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.

Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.

Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here.

Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.

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