Fleet Feet Sports San Antonio is a specialty retailer that prides itself on delivering unparalleled service and support to runners, walkers, and fitness enthusiasts of all abilities. We take pride in being San Antonio’s leader in run specialty and, as a fitness brand, we like to keep things high-spirited, fast-paced, and fun. Our team is a group of knowledgeable, hardworking, and passionate individuals who have a passion for running or fitness, but most of all love helping people.
Each day we throw our energy into helping San Antonio stay fit and active while pain free. We thrive on helping new runners reach their goals through fitness training or through solving their problems at our retail locations.
We are looking for an individual with an interest in grassroots marketing to assist our owner/operator in various marketing activations. Responsibilities will include, but are not limited to, social media, newsletters, online presence, in store and out of store event organization, following up with leads, and assisting with our overall marketing strategy. This position will also be expected to work as a FIT Specialist on our sales floors for a specified time each week. THIS IS A FULL TIME POSITION.
Implement day-to-day social media strategy and online presence including Facebook, Instagram, Google, FleetFeetSanAntonio.com, and our email newsletter.
Assist in organizing in store and out of store marketing events by coordinating with all stakeholders including store managers, medical marketing coordinator, our vendors and local organizations.
Follow up with marketing leads presented from our online presence, store managers, and owner/operator.
Assist store managers and owner/operator in developing and implementing our overall marketing strategy.
Work with customers to ensure the proper fit of footwear, apparel and accessories by utilizing our fit process; promote in-store events and training programs.
Be proactive in learning the details of each shoe, apparel, and accessory line in the store, as well as the products fit and function.
Work one-on-one and as a team to ensure each customer receives a unique customer experience from the sales floor to the cash wrap.
Build genuine relationships with customers through active listening.
Determine the customer’s needs and offer suggestions or alternatives.
Help to maintain organization, cleanliness, and stock storewide.
Bachelor’s degree or relevant field experience is preferred.
Demonstrable ability to multi-task and adhere to deadlines
Well-organized with a team-oriented approach
Excellent knowledge of MS Office, social media websites/apps, Adobe Creative Suite, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
Understanding or adeptness at internal file management tools, file sharing platforms, and digital and graphics signage software
Superb written communication skills with attention to detail on punctuation, grammar, and brevity
Polished communication skills as it relates to people
Photography experience or interest with a DSLR camera is a bonus
Before you consider filling submitting your resume, we have some things for you to think about. Are you right for Fleet Feet Sports? Are we right for you? Test yourself with these questions. If you can answer “yes”, please complete this application and email it, along with your resume, to firstname.lastname@example.org. No phone calls or in-store visits please.
Do you have a sales sense? Our customers appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.
Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.
Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.
Are you a team player? Fleet Feet Sports is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.
Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.
Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.
Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here.
Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.